Many PMO Managers struggle with understanding what resources they need in their organization. Some PMO managers fill their orgs with contractors only, some with all employees, some actually use both. It is most common for PMO managers to use both, basically following what most companies do across the organization.

Well, this is a pretty common question I get asked and I often point people to my PMO book “The Tactical Guide for Building a PMO”. But, I am not going to do that today, I am going to pull some of the secrets from the book on PMO Staffing.

There are three main areas that PMO managers need to consider.

  1. The 4 P’s of their PMO 
    1. What kind of PMO will you run
    2. Portfolio Management
    3. Program Management
    4. Project Management
  2. PMO Service Offerings 
    1. Based on the methodology you just selected (Portfolio, Program, Project) what services will you offer, i.e. Portfolio Prioritization, Yearly Planning…etc.
  3. Determine PMO Staffing Requirements 
    1. Are you going to hire PMI certified only?
    2. How many years’ experience?
    3. What about technical skills?

So, when you put all three of these together (1. + 2. + 3. = A fully staffed PMO). After working with each of these three areas you will end up with the right resources working on your PMO Service Offerings. Using a PMO Roles and Responsibilities Staffing Model will guide you in the right direction and will set you up for hiring the right staff for your PMO.

Here is an example of the PMO Roles and Responsibilities Staffing Model:

Make sense?

I strongly suggest you implement the PMO Roles and Responsibilities Staffing Model in your PMO today!


Tell me your thoughts in the comments and let’s open a dialog. I would be excited to hear other opinions on this topic.

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Bill Dow

Bill Dow

Contributing Author

Bill Dow, PMP is a recognized expert in Project Management by the Project Management Institute (PMI) for specifically developing and managing Project Management Offices (PMOs.)  His extensive experience with Project Management and PMOs have enabled him to co-author several comprehensive books available through

Bill has taught at the college level for more than 15 years in Washington State, British Columbia and Ontario, Canada, and has worked at Microsoft for more than 10 years.  He has spoken at multiple Project Management Institute (PMI) conferences, breakfasts and events nationally.  


"PMO Lifecycle: Building, Running, and Shutting Down,"  June 2017  (Amazon Link)

“Project Management Communications Tools,” May 2015  Co-authored with Bruce Taylor

“The Tactical Guide for Building a PMO,” August 2012,

“Project Management Communications Bible,” June 2008  Co-authored with Bruce Taylor

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Articles by Bill Dow - CLICK HERE

Bill Dow's Website - CLICK HERE


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